Play responsibly —
Stay safe, enjoy the fun
99db believes gaming should be a source of enjoyment, not stress. Our responsible gaming guidelines are here to help you play mindfully, safely and with enjoyment.
99db's Responsible Gaming Policy
At 99db we believe every player deserves a safe, transparent and enjoyable gaming experience. Our responsible gaming policy is built on three core pillars: awareness, control and support.
We know that online gaming is growing in popularity in Bangladesh. From cricket betting to slot games and live casino — there are many entertainment options available. It is our responsibility to ensure this entertainment never turns into an addiction. Responsible gaming means more than just setting time and money limits — it means keeping gaming an enjoyable part of life, not the centre of it.
Every account at 99db includes a number of protective tools to help you stay in control. These tools are completely free to use and can be activated at any time.
Responsible Gaming Tools
99db provides several effective tools to help you manage your own gaming experience. Contact live chat to activate them.
Deposit Limit
Set a limit on how much money you can deposit per day, per week or per month. Once this limit is set, you will not be able to spend beyond your budget. Set your preferred limit starting from ৳500.
Loss Limit
Set a limit on the maximum amount you can lose within a given period. Once that limit is reached, 99db will automatically restrict your ability to continue playing for a temporary period.
Time-Out Break
Take a break from your account for anywhere between 24 hours and 30 days. During this time you will not be able to place bets or make deposits. Once the break ends, your account is automatically reactivated.
Self-Exclusion
If you feel gaming is getting out of your control, choose a long-term self-exclusion. You can close your account for 3 months, 6 months, 1 year or permanently.
Session Reminder
Turn on a session timer to keep track of how long you have been playing. After a set period, 99db will send you a notification so you can take a break.
Reality Check
View your gaming history, a summary of your wins and losses, and your total spending. Knowing the real figures makes it easier to make informed decisions.
How do you know there is a problem?
Gaming problems develop gradually. Often you may not realise it is becoming a problem. If you or someone close to you shows the signs below, it is time to take notice.
If these signs appear, contact 99db's support team without delay. Our 24/7 live chat support is available in Bengali.
Playing beyond your budget: You are spending more than you planned and using money needed for household expenses on gaming.
Chasing losses: After losing, you are placing bigger bets trying to win the money back.
Hiding from family and friends: You are keeping your gaming habits secret from the people close to you.
Discomfort when not playing: You feel restless or irritable when not gaming and gaming is constantly on your mind.
Neglecting daily responsibilities: You are spending more time on gaming at the expense of work, studies or family time.
Playing with borrowed money: You are borrowing from others or taking credit via bKash or Nagad to fund your gaming.
Responsible Gaming Tips
Follow these simple tips for a positive gaming experience.
Set a Budget
Before you start playing, decide the maximum amount you can spend. Stop immediately once that budget is reached.
Set a Time Limit
Decide in advance how long you will play each day. Stop when that time is up — do not carry over remaining time to another session.
Take a Break
Do not play for long stretches without a break. Take at least a 15-minute break every hour. Do not place bigger bets out of frustration after a loss.
Realistic Expectations
Gaming is largely a game of chance. There is no guarantee of winning. Never rely on gaming as a source of income.
99db's Commitment
We are not just a gaming platform — we are also accountable for the well-being and safety of our players.
Age Verification
99db only allows people aged 21 and above to open an account. We follow the verification process strictly.
Data Protection
Your personal and financial information is kept secure using SSL encryption technology. We are committed to ensuring fair play.
24/7 Assistance
Our Bengali-speaking support team is available 7 days a week, 24 hours a day. Contact live chat for any issue.
Transparent Rules
We are fully transparent about bonus terms, withdrawal rules and gaming policies. There are no hidden conditions.
Fast Withdrawals
Winnings are delivered to bKash, Nagad, Rocket or Upay within 1 hour. Minimum withdrawal is ৳1,000.
Protection of Minors
If there are children or teenagers in your household, use a password on your device and do not give them access to your account.
Contact Us if You Need Help
If you feel gaming is causing problems in your life or in someone close to you, take action today.
Live Chat Support
Speak directly with 99db's 24/7 Bengali live chat support. Our trained support team can give you the right guidance. Chat with us to set a time-out or self-exclusion on your account.
Email Support
Write to our email for detailed assistance: [email protected] — you can send requests for deposit limits, self-exclusion or any other responsible gaming matter.
Tell Your Family
If you feel you are losing control, let a family member know. Seek their support. Our support team is also ready to advise family members.
Questions About Responsible Gaming
Play with enjoyment, stay within your limits
Enjoy gaming mindfully at 99db. We are ready to provide a safe and enjoyable experience across all sections — slots, cricket betting and live casino.