99db Privacy Policy Your Information Is Protected

1. Introduction and Scope

99db ("we", "us", or "platform") is an online gaming platform operated for Bangladeshi players. This privacy policy describes our commitments and practices regarding the protection and management of your personal information — that is, the information of 99db users ("you" or "user").

This policy applies to the 99db website, mobile version, and all related services. By using our platform or registering an account, you consent to fully accepting the terms of this privacy policy.

We take your personal information very seriously. All data collected at 99db is used only for legitimate purposes and is stored with the highest level of security.

As used in this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, phone number, email address, financial transaction details, or any account-related data.

2. Types and Methods of Data Collection

During the process of registering and using services on 99db, we collect various types of information. This collection comes from two main sources: (a) information you voluntarily provide, and (b) information automatically collected while you use the platform.

2.1 Information You Provide

You directly provide the following information:

Full name and date of birth (for age verification)
Email address and mobile number
bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
Username and password
National ID card or passport details (when identity verification is required)
Information shared when contacting the support team

2.2 Automatically Collected Information

The following information is automatically recorded while you use the platform:

IP address and device type
Browser version and operating system
Login time, session duration, and navigation patterns
Game history and betting records
Deposit and withdrawal transaction details
Data collected through cookies and similar tracking technologies

We never collect unnecessary or excessive information. Each piece of data is collected for a specific legitimate purpose and is securely deleted once that purpose is fulfilled.

3. Purpose of Data Use

99db uses the information collected about you for the following purposes:

3.1 Account Management and Service Delivery

Registering, verifying, and managing accounts
Processing deposits, withdrawals, and financial transactions
Delivering gaming services properly
Managing bonuses, promotions, and VIP benefits

3.2 Security and Legal Compliance

Detecting and preventing fraud, money laundering, and unauthorized activity
Ensuring age verification (enforcing the 21+ policy)
Fulfilling applicable legal obligations
Resolving disputes and maintaining records

3.3 Service Improvement and Personalization

Personalizing the gaming experience
Sending relevant promotions and offers (with your consent)
Improving platform performance and usability
Identifying and resolving technical issues

3.4 Responsible Gaming Support

Identifying patterns of problematic gaming behavior
Providing self-exclusion and limit-setting options
Delivering information and support related to responsible gaming

4. Legal Basis for Data Processing

99db relies on the following legal bases when processing your personal information:

Contractual necessity: Processing data for gaming services, financial transactions, and account management is part of the agreement between us.
Legal obligation: For fulfilling age verification, anti-money laundering requirements, and other regulatory obligations.
Legitimate interests: To ensure platform security, prevent fraud, and improve service quality.
Your consent: For marketing communications and optional services where you have given explicit consent.

You may withdraw your consent at any time. However, withdrawal of consent will not affect processing carried out on a contractual or legal basis.

5. Data Sharing and Third Parties

99db does not sell your personal information. However, data may be shared with third parties in specific circumstances:

5.1 Service Providers

To operate our services, we use trusted third-party providers such as payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), and technical infrastructure providers. These parties may use data only for the purpose of delivering their designated services, and confidentiality agreements are in place with them.

5.2 Legal Requirements

Information may be disclosed to relevant authorities when required by court order, government directive, or legitimate investigation.

5.3 Business Restructuring

In the event of a merger, acquisition, or any other corporate change, your information may be transferred to the new entity, but under the same terms of this privacy policy.

We never sell, rent, or transfer your personal information to third parties for marketing or commercial purposes. The confidentiality of your information is our highest priority.

6. Cookies and Tracking Technologies

99db uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make our platform more functional and personalized.

6.1 Types of Cookies

Essential cookies: Necessary for login sessions, security tokens, and core platform functionality. These cannot be disabled.
Functional cookies: Remember your preferences, language selection, and personalized settings.
Analytics cookies: Analyze platform usage patterns to help improve services.
Security cookies: Used to detect fraudulent activity and unauthorized access.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some core platform functionality.

7. Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining retention periods:

All account information is retained while the account remains active.
After an account is closed or deactivated, financial transaction records are retained for a period required by legal obligations.
Consent-based marketing data is deleted as soon as consent is withdrawn.
Security-related logs are retained for a defined period and are then automatically deleted.

Once the retention period ends, your information is securely deleted or anonymized in a way that no longer allows you to be identified.

8. Data Security Measures

99db applies industry-standard technical and organizational measures to protect your personal information:

8.1 Technical Security

SSL encryption (SSL/TLS) — data transmission is fully encrypted
Password hashing — your password is never stored in plain text
Two-Factor Authentication option
Firewall and intrusion detection systems
Regular security audits and vulnerability testing

8.2 Organizational Security

Restricted access — only authorized staff can access personal information
Staff training — regular training on data protection policies
Data access log maintenance and regular review
Confidentiality agreements enforced with third parties

While we are committed to ensuring the highest level of security, data transmission over the internet is never entirely risk-free. You are therefore advised to use a strong password and keep your account details confidential.

9. Your Rights

You have the following rights regarding your personal information:

9.1 Right of Access

You have the right to know what types of information we hold about you and to receive a copy of that information.

9.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information. This can be done through account settings or via live chat support.

9.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

9.4 Right to Restrict Processing

In specific cases, you may request that processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing.

9.5 Right to Withdraw Consent

You have the right to withdraw your consent at any time for any data processing carried out on the basis of consent. This will not affect the validity of any processing carried out prior to withdrawal.

9.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. We will respond within a reasonable time after receiving your request.

10. Policy on Minors

99db strictly does not provide services to anyone under the age of 21. We actively take the following measures to prevent minors from participating:

Date of birth is verified at the time of registration
Age is confirmed through identity verification
Additional documents are requested in suspicious cases
If a user is identified as a minor, their account is immediately closed

If we become aware that any information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

11. Changes to the Policy

99db reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in services, legal requirements, or business practices.

For significant changes, we will:

Update the "Last Updated" date at the top of the page
Send a notification to the registered email address (where applicable)
Display a notice on the platform for material changes

Continued use of the platform after any changes will be considered as your full acceptance of the revised policy. We therefore recommend visiting this page regularly.

12. Contact Information

You may contact us with any questions, concerns, or to exercise your rights regarding this privacy policy. Our dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali.

We will endeavour to respond to any privacy-related complaints or requests as quickly and thoroughly as possible upon receipt.

99db Privacy Policy

Table of Contents