Help Centre
99db FAQ — Frequently Asked Questions
Find answers to all your questions about accounts, deposits and withdrawals, bonuses, games, and security.
This page has been created to give complete answers to the questions that may come to mind before or after joining 99db. Below you will find questions and answers arranged in five sections — covering account registration, deposits and withdrawals, game rules, bonuses and promotions, and responsible gaming. Every answer is written in plain language with Bangladeshi players in mind. If you cannot find your question, contact our 24/7 live chat support.
Section 01
Account and Registration
To open an account at 99db, you need an active mobile number and valid national ID information. The registration process is entirely online and takes just a few minutes. Provide accurate details for age verification — only those aged 21 or above can register.
No, each person can only open one 99db account. Attempting to open multiple accounts may result in all accounts being suspended and any funds held being forfeited. Enjoy all services from a single account.
To log in to 99db, go to the login page and enter your registered mobile number and password. If you forget your password, use the "Forgot Password?" option — an OTP will be sent to your number. Never share your password with anyone to keep your account secure.
Account verification protects your security and helps prevent fraudulent activity. Submitting your national ID or birth registration document typically completes verification within a few hours. Large withdrawals may be delayed if verification is not complete, so it is recommended to finish it promptly.
Yes, 99db is a mobile-friendly platform. Simply visit the site from any smartphone browser — no separate app download is needed. All games, deposits, withdrawals, and support features are available on mobile. The interface displays well on any screen size.
Section 02
Deposits and Withdrawals
Deposits via bKash are usually credited to your 99db account within a few seconds to a few minutes. The minimum deposit amount is ৳500. If the funds do not arrive within 15 minutes, contact live chat — keep your bKash transaction ID handy.
Yes, 99db accepts deposits through four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit for each method is ৳500. All methods are equally fast and secured with SSL encryption.
The minimum withdrawal amount from 99db is ৳1,000. Approved withdrawals are sent to your mobile banking number within 1 hour. For faster withdrawals, make sure your account is verified and that your withdrawal method matches your deposit method.
99db does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply a service charge — that is entirely subject to their own policies. Always confirm fees in your mobile banking app.
There is limited opportunity to cancel a withdrawal that is in progress. If your withdrawal is still in a "pending" status, contact live chat support promptly. Once approved, it can no longer be cancelled. Always double-check the amount and number before submitting a withdrawal.
Section 03
Games and How to Play
To bet on BPL matches, go to the cricket section first. Bets can be placed both before and during a match. There are various markets available — match result, individual performance, and toss, among others. Make sure you understand the odds before betting and spend responsibly.
RTP stands for Return to Player — a theoretical figure showing what percentage of bets a game returns to players over the long term. For example, a 96% RTP means an average expected return of ৳96 for every ৳100 wagered. However, this is an average across thousands of spins — each spin result is completely random. All games on 99db are operated with a fair play guarantee.
99db's live casino section lets you play directly with professional dealers in real time. You will find games from top providers such as Evolution Gaming and Ezugi. With a good internet connection, you can play seamlessly on any device — mobile or desktop. Choose a table after ensuring you have sufficient balance in your account.
In games like JILI's Mega Fishing, Jackpot Fishing, and Ocean King Jackpot, you win prizes by shooting and catching fish. Each fish has a value, and catching larger fish or bosses earns bigger prizes. Watch the in-game tutorial — the controls do not take long to learn. Head to the jackpot fishing section to find all the games in one place.
Yes, all games on 99db are developed by top providers — such as PG Soft, Pragmatic Play, JILI, and Spribe — who use certified Random Number Generator (RNG) technology. Each result is independent of previous results. This is a safe and reliable fair play platform.
Section 04
Bonuses and Promotions
When you open a new account and make your first deposit, 99db will give you a 100% welcome bonus of up to ৳10,000. That means if you deposit ৳10,000, you will receive an additional ৳10,000 in bonus funds. The bonus is added to your account automatically. If a promo code applies, enter it at the time of deposit.
To withdraw the welcome bonus, you must meet a 15x wagering requirement. That means you need to wager 15 times the bonus amount before winnings from the bonus can be withdrawn. Wagering contribution may vary by game — full details are available in the terms and conditions.
No separate application is needed to join the 99db VIP program — your tier is upgraded automatically through regular play. There are five levels: Bronze, Silver, Gold, Platinum, and Diamond. At the Diamond level, you can receive up to 1.0% weekly cashback. Higher tiers come with personalised service and priority support.
Each week, a set percentage of your losses is returned as cashback based on your VIP tier. This ranges from 0.2% at Bronze up to 1.0% at Diamond. Cashback is generally added to your account on a set day each week. It is 99db's way of showing appreciation to loyal players.
Yes, most bonuses have an expiry date. Generally, if the wagering requirement is not met within a set period after the bonus is credited, the bonus is cancelled. The specific validity period and conditions for each bonus are detailed in 99db's terms and conditions — read them before claiming any bonus.
Section 05
Security and Responsible Gaming
Yes, 99db uses the highest level of SSL encryption technology to keep your personal and financial information secure. Your data is not sold or shared with third parties. Visit this page to read the privacy policy.
99db is only for individuals aged 21 or above. Age is verified during registration, and accounts are suspended if a user is suspected to be underage. Parents are encouraged to use parental controls on their devices to prevent children from accessing sites of this nature.
If you notice signs of addiction, go to 99db's responsible gaming page right away. There you will find options for self-restrictions, deposit limits, and temporary account closure. You can also speak directly with the support team — we are here for you. Gaming is meant to be enjoyed, not to cause loss of control.
For temporary or permanent self-exclusion, contact us via live chat or at [email protected]. Your request will be processed promptly. No promotional emails will be sent during your break. Do not attempt to open a new account while your account is closed.
If you notice any unusual activity on your account, contact us via live chat immediately and change your password. Our security team will investigate and take the necessary action. Never share your password or OTP with anyone for your own safety.
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